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PetSmart

PetSmart Store Details
253,091 customers have rated this store since March 2000

 
4.3
 See all ratings
All Ratings
  • 4.3 Clarity of product information
  • 4.4 Order tracking
  • 4.4 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 4.4 Ease of finding what you are looking for
  • 4.3 Customer support
  • 4.4 Would shop here again
  • 3.8 Shipping charges
  • 4.5 Availability of product you wanted
  • 4.3 Overall satisfaction
  • 4.5 Charges stated clearly before order submission
  • 4.3 Selection of products - Types of products available
  • 4.2 Prices relative to other online merchants
  • 4.2 Variety of shipping options
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: PETsMART.com is an online destination for pet supplies, pet products, and information on pet health and behavior. The site also features an online community where pet owners can swap thoughts and ideas. The site is fully searchable by product or animal type, and features a weekly photo competition.
Contact Information
Physical Address: 19601 N 27th Avenue
Phoenix AZ 85027
UNITED STATES
Customer Service: Tel: 1-888-839-9638
Email: cs@petsmart.com
Web site: http://www.petsmart.com
Features & Services

Ordering Methods
Order phone number: (888) 839-9638
Toll-free order phone number: (888) 839-9638
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
162 Reviews TotalReviews 1 - 10 of about 162
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
 Tuesday, May 22, 2012 2:06 AM
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
 by pimay, Tuesday, May 22, 2012 12:00 AM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
 Monday, May 21, 2012 7:25 PM
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 0.5 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 0.5 Shipping charges
 Monday, May 21, 2012 2:50 PM
  • 5.0 Availability of product you wanted
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 3.5 Prices relative to other online merchants
  • 3.5 Shipping charges
  • 5.0 
  • 4.5 Charges stated clearly before order submission
  • 3.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 Variety of shipping options
 Monday, May 21, 2012 11:19 AM
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 Would shop here again
  • 3.0 Overall satisfaction
  • 1.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
 Monday, May 21, 2012 10:53 AM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
 Monday, May 21, 2012 10:01 AM
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 4.0 
 by Val, Monday, May 21, 2012 9:27 AM
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 Monday, May 21, 2012 9:05 AM
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Shipping charges
  • 4.0 
  • 4.0 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
 Monday, May 21, 2012 8:46 AM
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