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wine.com

wine.com Store Details
72,788 customers have rated this store since November 1999

 
4.5
See all ratings
All Ratings
  • 4.3 Would shop here again
  • 4.2 Ease of finding what you are looking for
  • 3.8 Shipping charges
  • 4.4 Availability of product you wanted
  • 4.3 Selection of products - Types of products available
  • 4.5 Customer support
  • 4.7 On-time delivery - Product arrived when expected
  • 4.0 Prices relative to other online merchants
  • 4.7 Order tracking
  • 4.3 Clarity of product information
  • 4.5 Charges stated clearly before order submission
  • 4.2 Overall look and design of site
  • 4.2 Variety of shipping options
  • 4.5 Overall satisfaction
  • 4.6 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: As the nation's leading online wine retailer, wine.com brings the best of the wine world to enthusiasts throughout the nation. wine.com offers doorstep delivery of premium fine wines, gourmet products and related accessories, as well as lifestyle wine clubs and distinctive individual and corporate wine gifts.
Contact Information
Physical Address: 114 Sansome
San Francisco CA 94104
UNITED STATES
Customer Service: Tel: 800-592-5870
Web site: http://www.wine.com
Features & Services

Ordering Methods
Order phone number: (800) 592-5870
Toll-free order phone number: (800) 592-5870
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
41 Reviews TotalReviews 1 - 10 of about 41
  • 4.5 Customer support
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 
  • 1.0 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 2.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
Monday, May 21, 2012 4:21 PM
  • 4.5 Order tracking
  • 3.5 Availability of product you wanted
  • 3.5 Customer support
  • 4.0 Overall satisfaction
  • 3.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 5.0 
  • 5.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
Monday, May 21, 2012 12:41 PM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Monday, May 21, 2012 11:53 AM
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Monday, May 21, 2012 8:35 AM
  • 4.0 Customer support
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Sunday, May 20, 2012 2:22 PM
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 
  • 1.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
Saturday, May 19, 2012 9:34 AM
  • 4.5 Product met expectations
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by bill, Friday, May 18, 2012 2:30 PM
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by Linda, Friday, May 18, 2012 10:03 AM
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Customer support
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 4.0 
  • 2.5 Shipping charges
  • 4.5 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
Friday, May 18, 2012 9:05 AM
  • 2.5 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 2.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 3.5 Clarity of product information
  • 2.5 Overall look and design of site
  • 2.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
Thursday, May 17, 2012 8:36 AM
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