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REI

REI Store Details
153,667 customers have rated this store since November 1999

 
4.7
 See all ratings
All Ratings
  • 4.7 Customer support
  • 4.5 Ease of finding what you are looking for
  • 4.7 Product met expectations
  • 4.7 Availability of product you wanted
  • 4.8 On-time delivery - Product arrived when expected
  • 4.7 Would shop here again
  • 4.8 Order tracking
  • 4.2 Prices relative to other online merchants
  • 4.5 Variety of shipping options
  • 4.8 Charges stated clearly before order submission
  • 4.7 Shipping charges
  • 4.5 Overall look and design of site
  • 4.5 Clarity of product information
  • 4.7 Overall satisfaction
  • 4.4 Selection of products - Types of products available
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide which products match their needs. The site features articles and news for outdoors enthusiasts, a sale section and a listing of REI's adventure travel packages, as well as links to other outdoors-related sites.
Contact Information
Physical Address: 6750 S. 228th St.
Kent WA 98032
UNITED STATES
Customer Service: Tel: (800) 426-4840
Fax: (253) 891-2523
Email: service@rei.com
Web site: http://www.rei.com
Features & Services

Ordering Methods
Order phone number: (800) 426-4840
Toll-free order phone number: (800) 426-4840
Order fax number: (253) 891-2523
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
210 Reviews TotalReviews 1 - 10 of about 210
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 Customer support
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 Tuesday, May 22, 2012 1:58 AM
  • 4.5 Customer support
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 3.0 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
 Tuesday, May 22, 2012 12:23 AM
  • 5.0 Customer support
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
 Monday, May 21, 2012 10:13 PM
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
 by Lwood, Monday, May 21, 2012 9:37 PM
  • 5.0 Customer support
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
 Monday, May 21, 2012 9:33 PM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 Monday, May 21, 2012 7:52 PM
  • 5.0 Product met expectations
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
 Monday, May 21, 2012 6:16 PM
  • 3.5 Would shop here again
  • 3.0 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 Shipping charges
  • 4.5 
  • 3.0 Variety of shipping options
  • 0.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 by Tanman, Monday, May 21, 2012 5:41 PM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 5.0 
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
 Monday, May 21, 2012 5:30 PM
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 3.5 
  • 3.0 Shipping charges
  • 2.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 3.0 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
 Monday, May 21, 2012 4:07 PM
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