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Victoria's Secret

Victoria's Secret Store Details
101,398 customers have rated this store since May 2000

 
4.3
 See all ratings
All Ratings
  • 4.2 Charges stated clearly before order submission
  • 4.2 Clarity of product information
  • 4.2 Product met expectations
  • 4.3 Selection of products - Types of products available
  • 4.1 Variety of shipping options
  • 4.2 Availability of product you wanted
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 3.1 Shipping charges
  • 4.4 Order tracking
  • 3.7 Prices relative to other online merchants
  • 4.4 Would shop here again
  • 4.3 Overall satisfaction
  • 4.3 Customer support
  • 4.3 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.
Contact Information
Physical Address: 8655 East Broad Street
Reynoldsburg OH 43068-9715
UNITED STATES
Customer Service: Tel: (800) 970-1109
Web site: http://www.victoriassecret.com
Features & Services

Ordering Methods
Order phone number: (800) 888-8200
Toll-free order phone number: (800) 888-8200
Order fax number: (614) 337-5555
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
629 Reviews TotalReviews 1 - 10 of about 629
  • 1.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 0.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
 Sunday, May 20, 2012 1:19 AM
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Selection of products - Types of products available
 by Trystian, Sunday, May 20, 2012 12:43 AM
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 Order tracking
  • 3.0 Availability of product you wanted
  • 4.0 
  • 3.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 4.0 Clarity of product information
 Saturday, May 19, 2012 10:38 PM
  • 4.5 Customer support
  • 3.5 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 4.0 Availability of product you wanted
  • 4.5 
  • 4.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
 by wild1insc, Saturday, May 19, 2012 10:31 PM
  • 4.0 Customer support
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 3.0 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
 Saturday, May 19, 2012 4:07 PM
  • 3.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Product met expectations
  • 4.0 Overall satisfaction
  • 3.0 Customer support
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 4.0 
  • 1.5 Shipping charges
  • 2.5 Variety of shipping options
 Saturday, May 19, 2012 2:41 PM
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 3.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
 by nicey, Saturday, May 19, 2012 12:19 PM
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 Product met expectations
  • 3.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 
  • 4.0 Overall look and design of site
 by Allie, Saturday, May 19, 2012 12:10 PM
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
 Saturday, May 19, 2012 12:00 PM
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 3.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 1.5 Customer support
  • 4.0 Availability of product you wanted
  • 2.5 
  • 3.5 Clarity of product information
  • 2.5 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
 Saturday, May 19, 2012 11:45 AM
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